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Troubleshooting
Before Calling ACT be sure to check the following:
Look for symptoms on your telephone set(s) like cracked plastic housing, a broken or frayed cord, or lights that do not work.
- If you have more than one phone, make sure each phone’s receiver is on the hook. If there is still no dial tone, unplug all phones and other instruments, such as faxes, answering machines, computers, modems, satellite TV receivers, and alarm systems and wait 2 minutes. Then, one at a time, plug each phone back into any wall jack and check for dial tone. If a telephone or other equipment causes the line to go dead, your equipment needs repair.
- If your equipment appears to be working but you are still experiencing difficulties with your service, take a working phone to your Network Interface Device — a box usually located on the outside wall of your home or business near the electric meter. This is where the outside phone lines and your inside wiring connect (or interface). Open the customer side of the box and locate the test jack inside. Remove the modular plug from the test jack and insert your phone’s plug. If your phone works when you use the test jack, the problem is likely located in your inside wiring or jacks. If your phone still will not work, the problem is likely in the outside lines.
Whether the problem seems to be in your inside wiring or your outside line, call us at 673-0910
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